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Frequently asked questions

Where is my data stored?

What is your password policy?

What are the levels of permission in Aspen Beta?

Can I use my email address as my username?

How often will new features and functionality be added?

Can I leave feedback on the beta?

What are the file requirements for uploading files? 

What similarity information is available in Aspen Beta?

How can I benefit from the use of folders?

Why can't I edit or delete a folder?

Why can't I edit a file?

How do I recover a deleted file?

Can I drill down the information in the match overview?

Where is my data stored?


Personally identifiable information and submitted files are stored in our data center in Frankfurt, Germany.

What is your password policy?


Passwords must be between 8 and 128 characters. There are no further restrictions on what users can use for their passwords, any variation you can think of we allow. 

What are the levels of permission in Aspen Beta?


There are two available permission levels in Aspen Beta: administrator and user. A user can create new folders and upload new files for similarity checking. An administrator has all the capabilities of a user, but can also add and edit users within their institution, as well as being able to apply and amend user permissions.

Can I use my email address as my username?


When you create your account, you may set your username as your email address. Please bear in mind that you cannot edit your username once it has been set, so please ensure you choose this carefully.

How often will new features and functionality be added?


We'll be performing bug fixes and minor tweaks on a weekly basis, but new feature and functionality releases will go out monthly.

What are the file requirements for uploading files?


  • Total upload size must not exceed 200 MB
  • Each file must be less than 100 MB
  • Files must have at least 20 words of text
  • The maximum document length is 400 pages
  • .zip files must not exceed 200MB or contain more than 1,000 files
  • Supported file types: Microsoft Word, Excel, PowerPoint, WordPerfect, PostScript, PDF, HTML, RTF, OpenOffice(ODT), and plain text

What similarity information is available in Aspen Beta?


The Similarity Report provides access to an indicative similarity score and match overview. The Similarity Report has a high resolution display and the ability to select text.

How can I benefit from the use of folders?


Folders are a way of organizing uploaded files. Files will be added to the currently open folder. Folders can be nested into other folders as many times as you need.

Can I leave feedback on the beta?


Your feedback is essential for us to improve the features and functionality on offer. You can access the beta feedback form directly from your home screen at any time, or you can provide your feedback now!

Why can't I edit or delete a folder?


This feature is not currently available in the initial release of Aspen Beta, but we're working on them! Keep an eye out for new releases as the beta progresses.

Why can't I edit a file?


This feature is not currently available in the initial release of Aspen Beta, but we're working on it! Keep an eye out for new releases as the beta progresses.

How do I recover a deleted file?


This is not currently possible! Please make sure you're certain you'd like to delete a file before hitting the delete button.

Can I drill down the information in the match overview?


This is not currently possible! You can only view the top level of the match.

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Last modified
15:25, 14 Jul 2017

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