Usage statistics are available for each Turnitin account. Currently tracked usage statistics include:
1. Account statistics can be accessed in one of two ways.
1a. To view the statistics for a particular account, click on the stats icon to the right of the account name on the administrator homepage.
1b. To view the statistics for all accounts, click on the stats tab at the top of the administrator homepage.
Account statistics are displayed for the selected account and any accounts created beneath it when you click on the stats icon.
The default view displays the previous month’s usage statistics for the account. This can be changed to view usage statistics for a specific period of time.
1. The stats page defaults to display the previous month’s usage statistics.
2. Choose the date range by selecting a start and end month and year from the date drop down menus.
3. Click on the Update Statistics button to view statistics for the selected date range
If the account selected is a consortium level account, all schools within this account will be shown. The account names can be clicked to view the lower level accounts. When you click on an account name the instructors joined to the account will be shown in a list. Clicking on the name of an instructor will display statistics for the courses this instructor has created under the account that is being viewed.
Account statistics can be saved to your computer by clicking on the export to excel button, which is situated above the Update Statistics button. Statistic files can be read in Microsoft Excel or another compatible spreadsheet program.
1. To view the Turnitin products and limits on an account, click on the name of the account from the administrator homepage.
2. The account status page will open to display the Turnitin products, indicating which are available on the account, as well as the expiration dates for these products.
Detailed usage information including the applicable student limit and the total active students in all applicable accounts is also displayed on this page. The available active student limit listed is the number of student slots still usable on the account.
Note: If there are any questions regarding the products or limits on the account, please contact your Turnitin account representative. If you are unable to contact the Turnitin account representative, please email: firstname.lastname@example.org and include your school name, the name of the primary account administrator or contact on the account, and the details of your question.
Multiple enrollments can occur when a single student creates a new account for different classes within the same institution. Please advise students to visit the Turnitin support wizard directly and simply click the Raise a Ticket button at the bottom of the page.
Our support team can merge multiple accounts into one, whilst retaining student submissions, providing the student can prove ownership of each email address. Students must specify which email address that they would like to continue using in Turnitin, and provide the email address of all accounts that require consolidation. Once consolidated, this process cannot be undone.
Instructors may also remove multiple enrollments by dropping students' old accounts. However, this will delete student submissions.
Students in expired classes do not count against your institution’s student limit. If instructors do not expire outdated classes, students from a previous term will still be counted. Please advise your instructors to expire any unused classes. You can do this by sending an email to all instructors on your account.