How can we help?

Home > Revision Assistant > Frequently Asked Questions

Frequently Asked Questions

Welcome to our Frequently Asked Questions page!  Feel free to peruse some common questions and answers below to help you figure out what to do if you run into an issue with Revision Assistant.  Whether you’re a student, a parent, a teacher, or an administrator, if you can’t find what you’re looking for here, be sure to review the other help guides on this site or feel free to click the Submit a Ticket button at the bottom of this page to contact us directly.  

Don’t worry — whatever the issue, we’ll do our best to help you out!

 

 

 

 


 

Sales Questions

 

How Do I Buy Revision Assistant for My School?

We've made it as easy as possible for schools to purchase Revision Assistant.  Here's how to do it:

 

  1. Visit http://www.turnitin.com.
  2. Click the Contact Sales button near the top of the page.  A form should show up.
  3. Fill out the form. Make sure to click the box indicating you want products for "Instant Feedback on Student Writing (Revision Assistant)."
  4. Click Submit.
  5. A Revision Assistant representative will contact you soon!

 

 

How Do I Get Revision Assistant Spot Check at My School?

Spot Check is a free Revision Assistant module that schools will automatically have access to once they have a Revision Assistant account.  See What is Spot Check? for more information on this module. 

 

 


 

Computer Questions  

Why Can’t I Load Revision Assistant at School (Whitelisting)?

Many schools and districts practice “whitelisting,” which means that websites need to be approved by the IT department before they can be accessed on the school network. If you can access Revision Assistant at home but not at school, that’s a good hint that the site has not been whitelisted.  If you are a teacher and your school has signed up for Revision Assistant, but you and your students are still getting permission errors, ask your IT Administrator to put www.revisionassistant.com on the school’s whitelist and give permission for internet browsers to access the site.  If you are a student, let your teacher know if Revision Assistant is being blocked on your school’s computers.  Also, it’s possible that the browser you are using at school might need a little tweaking to be able to use Revision Assistant.  See Why Isn't Revision Assistant Working on This Browser?

 

Is My Browser Compatible with Revision Assistant?

Revision Assistant is currently compatible with Apple Safari, Google Chrome, Internet Explorer 11, Microsoft Edge, and Mozilla Firefox. 

 

I Don’t Have Email. Can I Use Revision Assistant?

That’s okay! You don’t need to have an email address to create Revision Assistant accounts. You can create a username that will allow you to access Revision Assistant.

 

Why Won’t My Chromebook Open This Excel Spreadsheet?

We offer downloadable Excel spreadsheets in certain places in our guides and in Revision Assistant itself.  During our research, we found that Google Chromebook laptops sometimes require a little bit of extra setup before they are able to open Excel spreadsheets. If you're using a Chromebook, follow the steps below to make sure your laptop is ready to open an Excel spreadsheet from our sites. 
 

  1. Open Google in any browser.
  2. Click on the Google Apps icon in the toolbar. 
  3. Select Google Drive.

    FAQ_Images_GoogleAppsGoogleDrive_2017-01-05.png
  4. Click the gear icon.
  5. Select Settings.  The Settings Menu should come up. 
  6. In the General tab, click “Convert uploaded files to Google Docs editor format.”


     
  7. Close Google and reopen it.
  8. Ta-da! Your Chromebook is all set to open Excel spreadsheets.

 

Why Isn’t Revision Assistant Working on This Browser?

Your browser's privacy or security settings can prevent you from accessing Revision Assistant. Make sure your browser is configured to allow websites (or at least revisionassistant.com) to store local data and cookies. Here is how to fix this problem in the most popular browsers.  Students, make sure to ask your teacher's permission to follow the steps below if you are at school!

Safari  
  1. Open the Safari menu and click Preferences.

  2. Click the Privacy tab and make sure Safari does not "Always" block cookies and other website data.

  3. Go to the Security tab. The box to "Enable JavaScript" should be checked. You won't be able to load Revision Assistant at all if it isn’t selected.

  4. After you make these changes, reload revisionassistant.com and try again. If this was the issue, you should be able to log in now.
Firefox

Newer versions of Firefox are configured to automatically enable cookies. However, if you have an older version, follow the below directions to enable cookies.

  1. Open the Firefox Tools menu and click on Options.

  2. Click on Privacy settings tab.

  3. Check the box for “Accept cookies from sites,” if it isn’t checked already.You can also make an exception to your privacy settings to allow Revision Assistant.  If you don't want to change your settings for all websites, you can also make a special exception to your privacy settings. Select the Exceptions button, add revisionassistant.com to the list of sites, and click “Allow”.

  4. After you make these changes, reload revisionassistant.com and try again. If this was the issue, you should be able to log in now.
Chrome

For Chrome, you need to edit the Content Settings to enable cookies.

  1. Go to the Chrome Settings menu. You can access this by clicking on the menu button in the browser and selecting Settings. You can also access your settings by typing chrome://settings into the address bar.

  2. Click the Content Settings... in the Privacy section. If you don’t see a Privacy section, you may need to click the link labeled Show advanced settings…

  3. Make certain that “Allow local data to be set (recommended)” is selected.

    You can also make an exception to your privacy settings to allow Revision Assistant. If you don't want to change your settings for all websites, select the Manage Exceptions... button, add revisionassistant.com to list of websites, and select “Allow” in the Behavior dropdown. Click Done to save your changes.
     


     

  4. Also check the Content menu to see if Chrome is allowing JavaScript to run. Under Javascript heading, make certain “Allow all sites to run JavaScript (recommended)” is selected. Select the Manage Exceptions... button, add revisionassistant.com to list of websites, and select “Allow” in the Behavior dropdown. Click Done to save your changes.

  5. Select Done to exit the Content menu and save your changes.

  6. After you make these changes, reload revisionassistant.com and try again. If this was the issue, you should be able to log in now.

Internet Explorer
  1. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.

  2. Click the Tools button, and then click Internet Options.

  3. Click the Privacy tab, move the slider to the level of privacy that you want to set, and then click OK.

  4. After you make these changes, reload revisionassistant.com and try again. If this was the issue, you should be able to log in now.
Other Browsers

The above are the fixes for recent versions of the most common browsers. If yours isn't covered, here's a bunch more: http://www.wikihow.com/Enable-Cookie...et-Web-Browser. You may also try searching the web for “Enabling cookies” along with your browser name and version.

 

 

You must to post a comment.
Last modified

Tags

This page has no custom tags.

Classifications

(not set)