We hope that your time with Turnitin is without any problems, but occasionally something might happen that you were not expecting. If your problem appears on the list, we're aware of the problem and currently looking into it.
Found something new? Get in touch with our support team at the Turnitin help center.
LTI Known Issues
Translated Matching report does not download in the new Similarity Report
Integration version(s): All LTI 1.3
Turnitin license(s): Originality Check, Similarity, SimCheck
While viewing a Translated Matching report in the new Similarity Report experience, choosing the Download Similarity Report option downloads the non-Translated Matching version of the Similarity Report. We are investigating this issue.
Report generation messaging to students may not match assignment settings
Integration version(s): All LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When an assignment is set not to generate a similarity report the information displayed to students within the assignment inbox may suggest to students that a report might be generated.
Unable to download Grade Report for an assignment
Integration version(s): All LTI 1.3
Instructors are currently unable to download Grade Reports for their assignments if a submission contains an equals symbol (=) in the title.
We are working to implement a resolution as soon as possible.
Rubric scores are not displaying in the Learning Analytics dashboard as expected
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
We are currently investigating an issue preventing custom rubric scores from displaying in the numeric scoring table in the Learning Analytics dashboard. The rubric scores are accessible via the Qualititative score report.
Workaround: Use the Qualitative score report to view custom rubric scores.
PDF downloads for the new Similarity Report are not yet available in some languages
Integration version(s): All
Turnitin license(s): Originality Check, Similarity, SimCheck
We are currently investigating an issue which is affecting the new Similarity Report view. This issue is causing the PDF download to be unavailable in Japanese, Korean, Chinese, and Arabic while in the new Similarity Report view.
Workaround: Translated PDF downloads in the classic Similarity Report remain unchanged. Administrators can ensure instructors have the ability to switch between the new and classic Similarity Report (options are in account settings).
Some users are unable to submit via Google Drive
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Some users may not be able to select and upload files from their Google Drive account to submit to Turnitin via LTI integrations. We are investigating this issue.
Workaround: Users can download files from their Google Drive to their computer, then upload to Turnitin as a file submission.
Anonymous marking setting not being copied in LTI Assignment Copy tool
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
At the moment, with the LTI Assignment Copy tool, we are not copying across the anonymous marking setting if the due date for the previous assignment has already passed. We are currently investigating this issue.
"Save these settings for future use" option is not working as expected
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
We’ve identified an issue where the "Save these settings for future use" checkbox within the "Optional Settings" does not work as intended. The settings you choose at the time of assignment creation will be applied to your assignment, but future assignments will be created with the default assignment settings. We are currently investigating this issue.
Paper deletion requests categorized as "Other" do not send along the free text content attached to the request
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When users submit a permanent deletion request with the "Other" option as a reason, the user must input additional text to elaborate. In LTI integrations, this free text is not viewable by the admin that receives the deletion request; instead they just see the word "Other". We are currently investigating this issue.
Selecting any "Received Review" in PeerMark always displays the first review
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating an issue that occurs across LTI PeerMark assignments. When an instructor selects a PeerMark review from the "Received Reviews" page, the first listed review will always open, instead of the review that has been selected.
Voice comments sound distorted in playback on certain browsers
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating an issue causing distortion to voice comment replay while using certain browsers to view submissions. This issue occurs on the latest versions of Google Chrome and Microsoft Edge.
Workaround: Voice comments work as expected while using Firefox and Safari. We recommend using one of these two browsers to access Turnitin until the issue is resolved.
Some assignment settings do not apply when enabled
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
We have identified an issue where new assignment settings do not overwrite settings previously saved as default. If an assignment has been created without saving the settings for future use, any future edits will be correctly applied. The settings fields impacted by this issue are: "Compare against", "Attach a rubric", and "Exclude small sources".
Student resubmission date and time does not update in LMS
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When a student resubmits an assignment, the assignment submission date and time in the LMS remains the same as the original submission. This date, however, reflects accurately in the LTI Assignment Inbox. We are actively investigating this issue.
Workaround: To apply the settings correctly, select "Save these settings for future use" on the optional assignment settings page.
QuickMark comment field is not visible until you’ve interacted with it
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Leaving comments on a QuickMark is a powerful way of giving students tailored feedback on areas where you feel like they need to improve. However, you have to know to click into the QuickMark for this comment field to appear. We’re actively investigating a better way of making it clear that this functionality is available to you.
Workaround: Interacting with the QuickMark will make the comment box visually identifiable. This can be as simple as hovering over the expanded QuickMark.
When downloading the current view of a submission, the PDF may include more highlighting than is shown in the Turnitin viewer
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Some accounts may experience additional highlighting in a downloaded PDF compared to their current view of the document in the Turnitin viewer. Our team is investigating the issue.
Workaround: Instructors can use the "Print" option to save the document as a PDF or download a text-only version of the report.
Rounding discrepancy when passing grades
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When a grade is passed from Turnitin to an LMS, the grade can sometimes be incorrectly rounded, causing it to display as either 0.00001 more or less of the intended grade.
Duplicated text boxes created in Microsoft Word may be incorrectly flagged as containing hidden text
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Due to how Microsoft duplicates text boxes, the old copy can still be detected even when replaced with new writing. This can cause our system to pick up on this and incorrectly flag it as an attempt to hide text within the document. As always with Academic Integrity issues, we'd recommend investigating all Flags equally before making a judgement on if an intentional attempt to subvert the similarity detection of a report has occurred.
Workaround: Creating a new text box instead of duplicating an old one will prevent this issue.
Smart Quotes can cause text to not be excluded in some languages
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Turnitin supports a variety of quotation styles, however we've discovered that smart quotes can cause some issues when used in certain languages that makes them behave in non-standard ways.
Workaround: When excluding quotes is important, we'd recommend using a different type of quotation until this issue has been resolved.
Students can't resubmit PeerMark reviews
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Resubmissions of peer reviews should be possible in a PeerMark assignment up to the assignment's due date. However, the option to use this functionality is no longer showing. We are actively investigating this issue.
Chinese submissions may show the "20 words of text" warning
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
When submitting to Turnitin, submissions must be 20 words or more to ensure we can successfully generate a Similarity Report. For some Chinese language submissions, this word count is erroneously being flagged as being under 20 words when more have been used. This problem exists for Chinese Traditional and Chinese Simplified submissions.
Workaround: Choosing to "Accept any File Type" when creating an assignment will ensure that we can accept the file, a Similarity Report will be generated, and the correct word count will be shown.
Email clients haven't updated Turnitin's IP addresses
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Turnitin recently updated the servers that send our system emails. System email include welcome emails and digital receipts. Some email clients may experience a short period where they learn to 'trust' that the emails are sent from a legitimate IP address.
Workaround: Email administrators for your institution can manually add our IP addresses to your trusted list. For Microsoft email exchanges, you can add the IP addresses to the IP Allow List.
Turnitin's email IP addresses: 156.70.24.112, 156.70.24.110
Difficulty processing Microsoft files created in Windows
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected.
Workaround: Convert your file to a PDF before attempting to upload it to Turnitin. This ensures it is in a format we can process gracefully and without any problems
Assignment setting dropdown menus not displaying arrows
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Users of the Firefox browser may find that the arrows depicting a dropdown menu will not appear in the assignment settings. The setting can still be selected to reveal the multiple options however it is not very intuitive that these options exist without the arrows. While this issue is present when using Firefox, other browsers appear to be unaffected.
Email address changes are not reflected in Turnitin
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
If a user changes the email address associated with their integrated account, this change will not be passed to Turnitin. Also, If the user is unlinked and then goes on to change their email address, a new Turnitin user account will be created making two separate users.
Workaround: Users can contact our Support team at the Turnitin help center and they will be able to assist with updating your account to the relevant email address.
Unable to expand the LTI assignment inbox into a new tab
Integration version(s): LTI 1.1
Turnitin license(s): Similarity, Simcheck
Selecting the "Expand in New Tab option" to view a larger version of your assignment inbox may result in an error. This error occurs for some web browsers and is dependent on the specific settings used.
Workaround: While we continue to investigate a solution for all supported browsers, we recommend using the Firefox browser with the "Enhanced Tracing Prevention" setting turned off.
Downloads of 100 pages or more are slow to download or don't download
Integration version(s): LTI 1.1
Turnitin license(s): Similarity, Simcheck
Downloads of 100 pages or more can be slow to process or not start at all. We're actively investigating a solution to this problem.
Continuously attempting to resubmit may cause the current file to be selected for another upload
Integration version(s): LTI 1.1
Turnitin license(s): Similarity, Simcheck
If a user were to repeatedly attempt resubmissions to their assignment at a fast pace, they may find that when they select "Resubmit" they are taken directly to the "Submit" page without having the option to upload a new file first. To avoid experiencing this error, we would ask users to wait until their similarity score has generated, look through their results and resubmit any changes.
Refreshing "Processing" submissions will display a 0% similarity score
Integration version(s): LTI 1.1
Turnitin license(s): Similarity, Simcheck
If a student were to refresh their assignment inbox while their Similarity Report is still "Processing," they will be presented with a possibly incorrect 0% similarity score. Instructors will be shown the correct similarity score in their Inbox view.
Assignment dates are not shown within the initial LTI Inbox launch
Integration version(s): LTI 1.1
Turnitin license(s): Similarity, Simcheck
When the LTI Inbox is launched, the due date and start date are populated with "Not Scheduled" as opposed to the set dates. Workaround- Although the dates are not shown after the inbox's initial launch, expanding the inbox into a new tab will show the dates as expected.
Blackboard Known Issues
Translated Matching report does not download in the new Similarity Report
Integration version(s): Blackboard Ultra Assignment
Turnitin license(s): Originality Check, Similarity, SimCheck
While viewing a Translated Matching report in the new Similarity Report experience, choosing the Download Similarity Report option downloads the non-Translated Matching version of the Similarity Report. We are investigating this issue.
Submissions match across integrations
Integration version(s): Blackboard Ultra Assignment Workflow
Turnitin license(s): Feedback Studio, Originality Check
The location of the submission data from this integration is currently separate to the data captured from the Feedback Studio LTI 1.3 external tool integration. This means submissions can potentially match across integrations if stored in the same repository. There are updates in progress to align data and support data access.
Users cannot access assignments and submissions outside of the integration
Integration version(s): Blackboard Ultra Assignment Workflow
Turnitin license(s): Feedback Studio, Originality Check
It is not currently possible to access Blackboard Ultra assignments/submissions via the Turnitin website.
Small matches assignment setting not working as expected
Integration version(s): Blackboard Ultra Assignment Workflow
Turnitin license(s): Feedback Studio, Originality Check
Adjustments made to the small match exclusion threshold in the assignment settings are not reflected in the new report for submissions to that assignment. Additionally, the new report experience does not accommodate a percentage threshold for small matches at this time. You can still set a threshold by word count.
Turnitin with Originality users are unable to access Submission Details
Integration version(s): Blackboard Ultra Assignment Workflow
Turnitin license(s): Feedback Studio, Originality Check
Turnitin Feedback Studio with Originality users are not currently seeing "Submission Details" in the new Similarity Report experience.
Timestamps not updating for new submissions made following the deletion of the original submission
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Timestamps are not updating in Blackboard Learn when a submission is made and subsequently deleted, and then a new submission is made. The Turnitin inbox shows the correct timestamp for the new submission, but the timestamp is not updated in the Blackboard Learn Gradebook.
Account statistics inconsistencies
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating inconsistencies with downloading statistics when accessing Turnitin via LMS integrations. Our Product team is aware of these inconsistencies and will be looking into potential solutions to address in future iterations of this feature.
Changing grading schema from points to percentage in the Ultra Gradebook is not working as expected.
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When updating the assignment grading schema via the Blackboard Ultra Gradebook from points to percentage, the Turnitin assignment max points are updated to 100 and an incorrect score calculation is displayed in the Gradebook. Existing grades will continue to be based on points in Turnitin and the percentage scale will not be reflected unless the grade is refreshed in the Turnitin report view, by either re-applying the grade in the rubric or manually updating the grade.
Users are encountering an issue with copying Blackboard courses with Turnitin assignments which are greater than 1 year old
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Users are encountering an error when copying Blackboard courses with Turnitin assignments that have an assignment start date older than 1 year ago. We are working to resolve this issue.
Workaround: Instructors can create a brand new Turnitin assignment and copy over the assignment information manually.
Some users are intermittently experiencing issues with grades being passed back to the Blackboard grading area
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating an issue which intermittently impacts some users. When instructors update an assignment’s grade in Feedback Studio, the grade is sometimes not getting passed back to the Blackboard Grade Center/Gradebook.
Voice comments sound distorted in playback on certain browsers
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating an issue causing distortion to voice comment replay while using certain browsers to view submissions. This issue occurs on the latest versions of Google Chrome and Microsoft Edge.
Workaround: Voice comments work as expected while using Firefox and Safari. We recommend using one of these two browsers to access Turnitin until the issue is resolved.
Submission feedback may not immediately display in TFS
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When viewing a submission in TFS, QuickMarks, comments and other feedback may not appear immediately.
Workaround: Double-clicking on the paper or selecting the feedback tool from the sidebar will display the feedback as expected.
Blackboard displays grade updates as being made by the student
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When viewing the grade history for a Blackboard course, updates to the grade field show as being made by the student and not by the instructor. The LTI specification does not currently have a method of identifying the user who made the submission or updated the grade.
QuickMark comment field is not visible until you’ve interacted with it
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Leaving comments on a QuickMark is a powerful way of giving students tailored feedback on areas where you feel like they need to improve. However, you have to know to click into the QuickMark for this comment field to appear. We’re actively investigating a better way of making it clear that this functionality is available to you.
Workaround: Interacting with the QuickMark will make the comment box visually identifiable. This can be as simple as hovering over the expanded QuickMark.
When downloading the current view of a submission, the PDF may include more highlighting than is shown in the Turnitin viewer
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Some accounts may experience additional highlighting in a downloaded PDF compared to their current view of the document in the Turnitin viewer. Our team is investigating the issue.
Workaround: Instructors can use the print option to save the document as a PDF or download a text-only version of the report.
LTI Inbox freezes when "Grading without submission" is chosen on an anonymized assignment
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When using the "Grade without submission" feature on assignments that have been anonymized, the LTI Inbox will freeze after you confirm the grading template creation. We are actively investigating solutions to this issue.
Workaround: Only use this feature with classes that are not anonymous or has had its anonymity removed after the Feedback Release Date has passed.
.ppt files can only be selected when accept any file type is chosen
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Despite Turnitin supporting .ppt files for Similarity Report generation, an error message will be shown when trying to upload a .ppt file, rejecting the upload.
Workaround: Activate the "Accept any file type" feature, or ask the uploaded to convert the .ppt file to a PDF.
Duplicated text boxes created in Microsoft Word may be incorrectly flagged as containing hidden text
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Due to how Microsoft duplicates text boxes, the old copy can still be detected even when replaced with new writing. This can cause our system to pick up on this and incorrectly flag it as an attempt to hide text within the document. As always with Academic Integrity issues, we'd recommend investigating all Flags equally before making a judgement on if an intentional attempt to subvert the similarity detection of a report has occurred.
Workaround: Creating a new text box instead of duplicating an old one will prevent this issue.
Smart Quotes can cause text to not be excluded in some languages
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Turnitin supports a variety of quotation styles, however we've discovered that smart quotes can cause some issues when used in certain languages that makes them behave in non-standard ways.
Workaround: When excluding quotes is important, we'd recommend using a different type of quotation until this issue has been resolved.
Difficulty processing Microsoft files created in Windows
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected.
Workaround: Convert your file to a PDF before attempting to upload it to Turnitin. This ensures it is in a format we can process gracefully and without any problems.
Turnitin submission statuses sometimes will not sync with the Blackboard Gradebook
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
It is possible for the Gradebook to fail to sync with Turnitin. For instructors, this results in being notified a student hasn't submitted when they have. For students, they may see in Blackboard that they have not submitted yet. We are actively investigating this with our partners at Blackboard.
Workaround: Successfully uploaded assignments can be accessed via the LTI Inbox. However, the notification may still remain in the Gradebook. The data within the inbox should be used as a point of reference when determining if a student has submitted late to an assignment.
Known issues with Blackboard LTI 1.1
Integration version(s): Blackboard LTI 1.1
Turnitin license(s): Feedback Studio, Originality Check
We are aware of a scope of issues with the Blackboard LTI 1.1 integration. We have worked to resolve these issues within the new LTI 1.3 integration with Blackboard. To benefit from these resolutions, we recommend migrating from LTI 1.1 to LTI 1.3.
Canvas Known Issues
Translated Matching report does not download in the new Similarity Report
Integration version(s): All
Turnitin license(s): Originality Check, Similarity, SimCheck
While viewing a Translated Matching report in the new Similarity Report experience, choosing the Download Similarity Report option downloads the non-Translated Matching version of the Similarity Report. We are investigating this issue.
The submission date and time updates when an assignment is graded
Integration version(s): Canvas LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
We have identified an issue where the Turnitin submission date and time displayed within Canvas will update when the assignment is graded, rather than retaining the original submission time and date. Turnitin and Instructure are exploring a fix for this issue.
Anonymous marking is not working as intended in Canvas Plagiarism Framework
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
We have identified an issue with the "Anonymous Marking" feature in Canvas Plagiarism Framework. Turnitin’s feedback release date is changing to match the due date of the assignment and as a result, student names are mistakenly revealed during grading. We are currently investigating a solution.
Canvas LTI 1.1 to LTI 1.3 migration is not working as expected
Integration version(s): Canvas LTI 1.1, Canvas LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Due to LTI 1.1 and LTI 1.3 using different configuration URLs for UK based institutions, the LTI 1.1 links are not being auto-matched to LTI 1.3, so institutions based in the UK should retain their LTI 1.1 configuration alongside their LTI 1.3 configuration. The LTI 1.1 placement should be hidden to prevent it being used with new assignments. Please note that copied assignments will still be created as LTI 1.1 assignments. We are currently investigating a solution.
"Save these settings for future use" option is not working as expected
Integration version(s): Canvas LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
We’ve identified an issue where the "Save settings for future use" checkbox within the "Optional Settings" does not work as intended. The settings you choose at the time of assignment creation will be applied to your assignment, but future assignments will be created with the default assignment settings. We are currently investigating this issue.
Account statistic inconsistencies
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating inconsistencies with downloading statistics when accessing Turnitin via LMS integrations. Our Product team is aware of these inconsistencies and will be looking into potential solutions to address in future iterations of this feature.
Voice comments sound distorted in playback on certain browsers
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating an issue causing distortion to voice comment replay while using certain browsers to view submissions. This issue occurs on the latest versions of Google Chrome and Microsoft Edge.
Workaround: Voice comments work as expected while using Firefox and Safari. We recommend using one of these two browsers to access Turnitin until the issue is resolved.
QuickMark comment field is not visible until you’ve interacted with it
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Leaving comments on a QuickMark is a powerful way of giving students tailored feedback on areas where you feel like they need to improve. However, you have to know to click into the QuickMark for this comment field to appear. We’re actively investigating a better way of making it clear that this functionality is available to you.
Workaround: Interacting with the QuickMark will make the comment box visually identifiable. This can be as simple as hovering over the expanded QuickMark.
When downloading the current view of a submission, the PDF may include more highlighting than is shown in the Turnitin viewer
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Some accounts may experience additional highlighting in a downloaded PDF compared to their current view of the document in the Turnitin viewer. Our team is investigating the issue.
Workaround: Instructors can use the print option to save the document as a PDF or download a text-only version of the report.
Login page is case-sensitive when initializing your environment
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
When a new CPF integration configured, the final step is to initialize it with Turnitin by logging in with your administrator account. However, if the email account you use to log in contains uppercase letters, an error message will be shown.
Workaround: Use a lower-case version of your email address with Turnitin, so you can successfully log in. You can change the email associated with your Turnitin account at any time.
Duplicated text boxes created in Microsoft Word may be incorrectly flagged as containing hidden text
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Due to how Microsoft duplicates text boxes, the old copy can still be detected even when replaced with new writing. This can cause our system to pick up on this and incorrectly flag it as an attempt to hide text within the document. As always with Academic Integrity issues, we'd recommend investigating all Flags equally before making a judgement on if an intentional attempt to subvert the similarity detection of a report has occurred.
Workaround: Creating a new text box instead of duplicating an old one will prevent this issue.
Smart Quotes can cause text to not be excluded in some languages
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Turnitin supports a variety of quotation styles, however we've discovered that smart quotes can cause some issues when used in certain languages that makes them behave in non-standard ways.
Workaround: When excluding quotes is important, we'd recommend using a different type of quotation until this issue has been resolved.
Chinese submissions may show the "20 words of text" warning
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
When submitting to Turnitin, submissions must be 20 words or more to ensure we can successfully generate a Similarity Report. For some Chinese language submissions, this word count is erroneously being flagged as being under 20 words when more have been used. This problem exists for Chinese Traditional and Chinese Simplified submissions.
Workaround: Choosing to "Accept any File Type" when creating an assignment will ensure that we can accept the file, a Similarity Report will be generated, and the correct word count will be shown.
Email clients haven't updated Turnitin's IP addresses
Integration version(s): Canvas LTI 1.3, Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
Turnitin recently updated the servers that send our system emails. System email include welcome emails and digital receipts. Some email clients may experience a short period where they learn to 'trust' that the emails are sent from a legitimate IP address.
Workaround: Email administrators for your institution can manually add our IP addresses to your trusted list. For Microsoft email Exchanges, you can add the IP addresses to the IP Allow List.
Turnitin's email IP addresses: 156.70.24.112, 156.70.24.110
Difficulty processing Microsoft files created in Windows
Integration version(s): Canvas LTI 1.3, Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected.
Workaround: Convert your file to a PDF before attempting to upload it to Turnitin. This ensures it is in a format we can process gracefully and without any problems.
Copied classes containing Turnitin assignments have an automatic name change in Turnitin
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
If a course containing Turnitin assignments is copied and a student attempts to submit to the copied course before it is in any way edited by the instructor, the name of the copied course will automatically change to 'LTI Class' in Turnitin. The name is only shown differently when viewed in Turnitin; it remains the same in Canvas.
Errors appearing in anonymous LTI assignments after the feedback release date
Integration version(s): Canvas LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Some instructors have reported receiving error messages when they attempt to enter their anonymous assignment after the feedback release date has passed. Once the feedback release date passes, the assignment loses its anonymity within Turnitin, however Canvas works differently in maintaining the anonymity. The difference in workflows is causing occasional error messages to appear. We are investigating a resolution to this problem.
Workaround: While these errors only occur occasionally, if you do come across this problem, we would suggest editing the Canvas assignment settings and deselecting the anonymous marking option. This will allow you to access the assignment while we work on a resolution.
Deleting registered integrations may break existing assignment links to Turnitin
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
If an institution has registered multiple Canvas Plagiarism Framework configurations and deletes at least one of the configurations, it is possible that existing assignment links to Turnitin could break. While we investigate this issue with Canvas, we would ask institutions to not delete their registered integration. If your institution has deleted a registration and are experiencing issues with existing assignments, please contact the Turnitin support team for assistance.
LTI Assignment setting drop-down menus not displaying arrows
Integration version(s): Canvas LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Users of the Firefox browser may find that the arrows depicting a dropdown menu will not appear in the assignment settings. The setting can still be clicked to reveal the multiple options however it is not very intuitive that these options exist without the arrows. While this issue is present when using Firefox, other browsers appear to be unaffected.
Email addresses changed within LTI are not reflected in Turnitin
Integration version(s): Canvas LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
If a user changes the email address associated with their integrated account, this change will not be passed to Turnitin. Also, If the user is unlinked and then goes on to change their email address, a new Turnitin user account will be created making two separate users.
Workaround: Users can contact our Support team at the Turnitin help center and they will be able to assist with updating your account to the relevant email address.
Downloads of 100 pages or more are slow to download or don't download
Integration version(s): All
Turnitin license(s): Similarity, SimCheck
Downloads of 100 pages or more can be slow to process or not start at all. We're actively investigating a solution to this problem.
Difficulties differentiating between multiple Canvas tools
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Similarity, SimCheck
If an administrator registers multiple Canvas Plagiarism Framework tools, they are currently created under the same scope. We are investigating prompting the administrator to set a scope name each time they set up a new CPF tool to ensure each tool is identifiable.
D2L Known Issues
Account statistic inconsistencies
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating inconsistencies with downloading statistics when accessing Turnitin via LMS integrations. Our Product team is aware of these inconsistencies and will be looking into potential solutions to address in future iterations of this feature.
Voice comments sound distorted in playback on certain browsers
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating an issue causing distortion to voice comment replay while using certain browsers to view submissions. This issue occurs on the latest versions of Google Chrome and Microsoft Edge.
Workaround: Voice comments work as expected while using Firefox and Safari. We recommend using one of these two browsers to access Turnitin until the issue is resolved.
QuickMark comment field is not visible until you’ve interacted with it
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Leaving comments on a QuickMark is a powerful way of giving students tailored feedback on areas where you feel like they need to improve. However, you have to know to click into the QuickMark for this comment field to appear. We’re actively investigating a better way of making it clear that this functionality is available to you.
Workaround: Interacting with the QuickMark will make the comment box visually identifiable. This can be as simple as hovering over the expanded QuickMark.
When downloading the current view of a submission, the PDF may include more highlighting than is shown in Turnitin viewer
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Some accounts may experience additional highlighting in a downloaded PDF compared to their current view of the document in the Turnitin viewer. Our team is investigating the issue.
Workaround: Instructors can use the print option to save the document as a PDF or download a text-only version of the report.
Duplicated text boxes created in Microsoft Word may be incorrectly flagged as containing hidden text
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Due to how Microsoft duplicates text boxes, the old copy can still be detected even when replaced with new writing. This can cause our system to pick up on this and incorrectly flag it as an attempt to hide text within the document. As always with Academic Integrity issues, we'd recommend investigating all Flags equally before making a judgement on if an intentional attempt to subvert the similarity detection of a report has occurred.
Workaround: Creating a new text box instead of duplicating an old one will prevent this issue.
New assignments receiving misleading rubric error message
Integration version(s): D2L V2
Turnitin license(s): Feedback Studio, Originality Check
When creating a new D2L V2 assignment, an error occurs when the user selects the button to attach a rubric to the assignment. Upon selecting to attach a rubric a warning message will be shown warning about detaching an existing rubric from the assignment. As the assignment has just been created, there is no existing rubric that has been attached. This error message is misleading and incorrect.
Paper View Requests are being sent to a different instructor
Integration version(s): D2L V2
Turnitin license(s): Feedback Studio, Originality Check
To find out how to configure your Paper View Requests and learn some best practices, check out D2L's guide. The information provided will ensure you avoid this issue in future.
Chinese submissions may show the "20 words of text" warning
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
When submitting to Turnitin, submissions must be 20 words or more to ensure we can successfully generate a Similarity Report. For some Chinese language submissions, this word count is erroneously being flagged as being under 20 words when more have been used. This problem exists for Chinese Traditional and Chinese Simplified submissions.
Workaround: Choosing to "Accept any File Type" when creating an assignment will ensure that we can accept the file, a Similarity Report will be generated, and the correct word count will be shown.
Email clients haven't updated Turnitin's IP addresses
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Turnitin recently updated the servers that send our system emails. System email include welcome emails and digital receipts. Some email clients may experience a short period where they learn to 'trust' that the emails are sent from a legitimate IP address.
Workaround: Email administrators for your institution can manually add our IP addresses to your trusted list. For Microsoft email Exchanges, you can add the IP addresses to the IP Allow List.
Turnitin's email IP addresses: 156.70.24.112, 156.70.24.110
Delayed report generation when generating on due date with resubmissions
Integration version(s): D2L V2
Turnitin license(s): Feedback Studio, Originality Check
Similarity Reports can sometimes be delayed in processing during busy periods. When using the "Generate on Due Date" setting, this can cause problems when users select the "Resubmit" icon resulting in duplicate submissions. The D2L reference for this known issue is: DS9916
Workaround: When creating future resubmissions assignment, choose the "Generate on Submission" option in the Turnitin settings.
Moodle Known Issues
Grader of a submission at times shows as the student or admin when graded by instructor
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
Our development team is aware of an intermittent issue where the grader of a submission is at times showing as the student or the system administrator, when the submission was actually graded by an instructor. They are currently looking to address the issue in the next version of the plugin.
Assignment summary comments duplication
Integration version(s): Moodle Direct V2, Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
The assignment summary comments are currently appearing in two locations on the assignment inbox page when using Moodle versions 4.0+. Assignment functionality is not impacted by this issue.
Account statistic inconsistencies
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating inconsistencies with downloading statistics when accessing Turnitin via LMS integrations. Our Product team is aware of these inconsistencies and will be looking into potential solutions to address in future iterations of this feature.
It is not possible to access the report in the 'Grade users' view for some forum types
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
When using Moodle Forums, it is not possible to access the report when in the 'Grade users' view for the following forum types:
Workaround: Reports can be accessed via the Forum inbox (main view).
Students not receiving EULA when submitting to a quiz activity
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
Students who have never accepted the EULA are not being presented with the EULA when submitting to a quiz activity with Moodle PP enabled. We are currently investigating this issue.
Workaround: Instructors can have students submit to an assignment or forum first, which will trigger the EULA.
When exporting the Similarity Report, some of the exported data relates to the first submission, instead of the most recent one
Integration version(s): Moodle Direct V2
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating an issue that occurs when a user exports the Similarity Report from within Moodle Direct v2. Some of the exported fields only reflect data from the first submission, instead of the most recent submission.
Workaround: Instructors can either download the individual receipt of the latest submission or download the Learning Analytics Report From turnitin.com (or turnitinuk.com if you are in the UK).
Voice comments sound distorted in playback on certain browsers
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
We are currently investigating an issue causing distortion to voice comment replay while using certain browsers to view submissions. This issue occurs on the latest versions of Google Chrome and Microsoft Edge.
Workaround: Voice comments work as expected while using Firefox and Safari. We recommend using one of these two browsers to access Turnitin until the issue is resolved.
QuickMark comment field is not visible until you’ve interacted with it
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Leaving comments on a QuickMark is a powerful way of giving students tailored feedback on areas where you feel like they need to improve. However, you have to know to click into the QuickMark for this comment field to appear. We’re actively investigating a better way of making it clear that this functionality is available to you.
Workaround: Interacting with the QuickMark will make the comment box visually identifiable. This can be as simple as hovering over the expanded QuickMark.
When downloading the current view of a submission, the PDF may include more highlighting than is shown in the Turnitin viewer
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Some accounts may experience additional highlighting in a downloaded PDF compared to their current view of the document in the Turnitin viewer. Our team is investigating the issue.
Workaround: Instructors can use the print option to save the document as a PDF or download a text-only version of the report.
Duplicated text boxes created in Microsoft Word may be incorrectly flagged as containing hidden text
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Due to how Microsoft duplicates text boxes, the old copy can still be detected even when replaced with new writing. This can cause our system to pick up on this and incorrectly flag it as an attempt to hide text within the document. As always with Academic Integrity issues, we'd recommend investigating all Flags equally before making a judgement on if an intentional attempt to subvert the similarity detection of a report has occurred.
Workaround: Creating a new text box instead of duplicating an old one will prevent this issue.
Smart Quotes can cause text to not be excluded in some languages
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Turnitin supports a variety of quotation styles, however we've discovered that smart quotes can cause some issues when used in certain languages that makes them behave in non-standard ways.
Workaround: When excluding quotes is important, we'd recommend using a different type of quotation until this issue has been resolved.
Chinese submissions may show the "20 words of text" warning
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
When submitting to Turnitin, submissions must be 20 words or more to ensure we can successfully generate a Similarity Report. For some Chinese language submissions, this word count is erroneously being flagged as being under 20 words when more have been used. This problem exists for Chinese Traditional and Chinese Simplified submissions.
Workaround: Choosing to "Accept any File Type" when creating an assignment will ensure that we can accept the file, a Similarity Report will be generated, and the correct word count will be shown.
Email clients haven't updated Turnitin's IP addresses
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Turnitin recently updated the servers that send our system emails. System email include welcome emails and digital receipts. Some email clients may experience a short period where they learn to 'trust' that the emails are sent from a legitimate IP address.
Workaround: Email administrators for your institution can manually add our IP addresses to your trusted list. For Microsoft email Exchanges, you can add the IP addresses to the IP Allow List.
Turnitin's email IP addresses: 156.70.24.112, 156.70.24.110
Difficulty processing Microsoft files created in Windows
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected.
Workaround: Convert your file to a PDF before attempting to upload it to Turnitin. This ensures it is in a format we can process gracefully and without any problems.
The Turnitin EULA does not show when used for in-line comments
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
In Moodle 3.7, a new feature, in-line comments, was added. When using this feature, the Turnitin EULA is not shown to users before generating a Similarity Score for the comment. Institutions can continue to use Moodle Forums as normal. However, they should not use in-line comments unless they are confident their student's have already accepted the Turnitin EULA.
Students' names revealed in anonymous assignments after post date is changed.
Integration version(s): Moodle Direct V2
Turnitin license(s): Feedback Studio, Originality Check
If the post date for an assignment has passed and an instructor edits it to a date in the future using the pencil icon, students that have not submitted yet will have their names become revealed after submitting.
Workaround: Students that have not submitted yet will not revert to being listed as anonymous if the instructor edits the post date via the assignment settings as opposed to clicking the pencil icon.
Comma in assignment title breaks Export to Excel
Integration version(s): Moodle Direct V2
Turnitin license(s): Feedback Studio, Originality Check
If an assignment title contains a comma, it will break any exports to Excel. The exported file will download however the instructor will be unable to open it.
Workaround: Once the file has downloaded, renaming the file to include the ".xls" file extension will make the file readable.
Resubmit to Turnitin button does not change to "Queued" when clicked
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
If a submission fails, the instructor is shown a "Resubmit to Turnitin" link which should change to "Queued" when clicked. Some users have reported that the text does not change. This is purely a cosmetic issue so clicking the link more than once will not lead to multiple submissions.
Only the submitting student has access to the Similarity Report
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
When using Group submissions in Moodle PP, only the student uploading the assignment will be able to view the full Similarity Report. All members of the group, however, will have a grade and similarity score awarded to them and this will be visible within the Moodle assignment inbox.
Originality Moodle admin filter saving restrictions bypassed in new experience
Integration version(s): Moodle Integrity Plugin
Turnitin license(s): Similarity, Simcheck
When Moodle administrators disable the ability for instructors to save filters, instructors are still able to save filters in the new Similarity Report experience.
Workaround: Either disable the new report experience or instruct users on expected behavior for now.
Duplicated text boxes created in Microsoft Word may be incorrectly flagged as containing hidden text
Integration version(s): Moodle Integrity Plugin
Turnitin license(s): Similarity, Simcheck
Due to how Microsoft duplicates text boxes, the old copy can still be detected even when replaced with new writing. This can cause our system to pick up on this and incorrectly flag it as an attempt to hide text within the document. As always with Academic Integrity issues, we'd recommend investigating all Flags equally before making a judgement on if an intentional attempt to subvert the similarity detection of a report has occurred.
Workaround: Creating a new text box instead of duplicating an old one will prevent this issue.
Smart Quotes can cause text to not be excluded in some languages
Integration version(s): Moodle Integrity Plugin
Turnitin license(s): Similarity, Simcheck
Turnitin supports a variety of quotation styles, however we've discovered that smart quotes can cause some issues when used in certain languages that makes them behave in non-standard ways.
Workaround: When excluding quotes is important, we'd recommend using a different type of quotation until this issue has been resolved.
Email clients haven't updated Turnitin's IP addresses
Integration version(s): Moodle Integrity Plugin
Turnitin license(s): Similarity, Simcheck
Turnitin recently updated the servers that send our system emails. System email include welcome emails and digital receipts. Some email clients may experience a short period where they learn to 'trust' that the emails are sent from a legitimate IP address.
Workaround: Email administrators for your institution can manually add our IP addresses to your trusted list. For Microsoft email Exchanges, you can add the IP addresses to the IP Allow List.
Turnitin's email IP addresses: 156.70.24.112, 156.70.24.110
Downloads of 100 pages or more are slow to download or don't download
Integration version(s): All
Turnitin license(s): Similarity, Simcheck
Downloads of 100 pages or more can be slow to process or not start at all. We're actively investigating a solution to this problem.
Difficulty processing Microsoft files created in Windows
Integration version(s): Moodle Integrity Plugin
Turnitin license(s): Similarity, Simcheck
Microsoft files generated using Windows, including .doc, .docx, .xls, .xlsx, .pptx, .ppt, .ppsx, and .pps files, can occasionally fail to process when uploaded to Turnitin. Files created using other operating systems are unaffected.
Workaround: Convert your file to a PDF before attempting to upload it to Turnitin. This ensures it is in a format we can process gracefully and without any problems.
The Turnitin EULA does not show when used for in-line comments
Integration version(s): Moodle Integrity Plugin
Turnitin license(s): Similarity, Simcheck
In Moodle 3.7, a new feature, in-line comments, was added. When using this feature, the Turnitin EULA is not shown to users before generating a Similarity Score for the comment. Institutions can continue to use Moodle Forums as normal. However, they should not use in-line comments unless they are confident their student's have already accepted the Turnitin EULA.
Attempting a Similarity Report generation with Feedback and Intro files
Integration version(s): Moodle Integrity Plugin
Turnitin license(s): Similarity, Simcheck
Turnitin is attempting to generate a Similarity Report for Feedback or Intro files uploaded by the instructor. As this is not a support feature, an error message is displayed. We are currently investigating this issue.
Microsoft Teams Known Issues
Users receive error when using cloud-based submission method
Integration version(s): Microsoft Teams Feedback Studio
Turnitin license(s): Feedback Studio
We are investigating an issue where users are receive an error when making cloud-based submissions via the Microsoft Teams desktop app.
Workaround: For now, it is recommended to either upload cloud-based submissions via the browser, or use a different upload method.
TCA (Other) Known Issues
Duplicated text boxes created in Microsoft Word may be incorrectly flagged as containing hidden text
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Due to how Microsoft duplicates text boxes, the old copy can still be detected even when replaced with new writing. This can cause our system to pick up on this and incorrectly flag it as an attempt to hide text within the document. As always with Academic Integrity issues, we'd recommend investigating all Flags equally before making a judgement on if an intentional attempt to subvert the similarity detection of a report has occurred.
Workaround: Creating a new text box instead of duplicating an old one will prevent this issue.
Smart Quotes can cause text to not be excluded in some languages
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check, Similarity, SimCheck
Turnitin supports a variety of quotation styles, however we've discovered that smart quotes can cause some issues when used in certain languages that makes them behave in non-standard ways.
Workaround: When excluding quotes is important, we'd recommend using a different type of quotation until this issue has been resolved.
Downloads of 100 pages or more are slow to download or don't download
Integration version(s): LTI 1.1
Turnitin license(s): Similarity, Simcheck
Downloads of 100 pages or more can be slow to process or not start at all. We're actively investigating a solution to this problem.
Error in retrieving submission owner's name
Integration version(s): TCA (Other)
Turnitin license(s): Similarity, Simcheck
There is an error that may affect the retrieval of a user's name after submission. This may lead to submissions not being attributed a name when using the TCA. We're actively investigating a solution to this problem.
Resolved Known Issues
Match source details sometimes does not include the student name in the new Similarity Report view
Integration version(s): All
Turnitin license(s): Originality Check, Similarity, SimCheck
We have resolved an issue which wass affecting the new Similarity Report view. This issue wass causing the student name to be blank when viewing the source details for a match to another student submission or paper in our database.
Submissions with large amounts of data failed to download from new Similarity Report view
Integration version(s): All
Turnitin license(s): Originality Check, Similarity, SimCheck
We have resolved a bug that was causing Similarity Reports with a large amount of data (e.g. submissions of 100 pages or longer with dozens of source matches) to fail to download from the new, enhanced Similarity Report view.
Error when launching the text-only Similarity Report and the AI writing report from the desktop app
Integration version(s): Microsoft Teams Feedback Studio
Turnitin license(s): Feedback Studio, Originality Check
When an instructor launched either the text-only Similarity Report or the AI report from within the Microsoft Teams desktop app, they were receiving an error message that said "Sorry, the page you requested does not exist." This has been resolved.
Similarity score not updating within Speedgrader
Integration version(s): Canvas LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
It was reported that the Similarity Report was not updating within Speedgrader after exclusions were made or after the due date passed for collusion checks. The correct score was presented within the LTI assignment inbox and when Feedback Studio was opened, even if it was accessed within Speedgrader. This issue has been resolved.
Filters affecting the score in new report not passing back to Canvas Speedgrader
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Similarity, SimCheck
When Originality users in Canvas applied filters that change the overall similarity percentage in the new report experience, that updated score wasn't updating in Canvas Speedgrader. This issue has been resolved.
The assignment inbox not updating similarity percent when using exclusions and filters in the new Similarity Report view
Integration version(s): All
Turnitin license(s): Originality Check, Similarity, SimCheck
The LTI assignment inbox was not refreshing the similarity percentage when an instructor used the exclusions and filters within the Similarity Report that impacted the percentage of similarity found in the submission. This issue has been resolved.
Small matches filter language is unclear
Integration version(s): Blackboard Ultra Assignment Workflow
Turnitin license(s): Feedback Studio, Originality Check
When viewing the new Similarity Report beta, the "Small matches" setting was in the "Include" section, implying the expected behavior when selected would be that small matches are included in the report. However, when the setting is selected and the "fewer than XX words" option became visible, when applied, small matches were actually excluded. We have updated the language and design of this feature to address this.
Opening the report previously did not work in the new Teams for Education desktop app
Integration version(s): Microsoft Teams
Turnitin license(s): Feedback Studio, Originality Check
A fix has been released that makes it now possible to launch the Turnitin report viewer from the new Microsoft Teams for Education desktop app. This fix also resolves launches into the rubric manager. Please note that there is a bit of a delay in loading the report and are continuing to work on further improvements to the loading process. This release does not include a fix for the AI Writing Report or the Text-Only Report view. There is further work currently in progress to resolve these
There was potential for self-matching when students submit the same document twice
Integration version(s): Blackboard Ultra Assignment Workflow
Turnitin license(s): Feedback Studio, Originality Check
If a student submitted the same document twice, the two submissions would match.
When the ‘No Due Date’ setting was selected, submissions became stuck
Integration version(s): Blackboard Ultra Assignment Workflow
Turnitin license(s): Feedback Studio, Originality Check
A bug was fixed with the new "No Due Date" setting in the Blackboard Ultra workflow. The Turnitin integration workflow required a due date in order to handle collusion check functionality, however when the option of no due date was selected, there was an issue where submissions became stuck in a processing state.
Sorting submissions by first name in the Assignment Inbox was not working as expected
Integration version(s): Moodle Direct V2
Turnitin license(s): Feedback Studio, Originality Check
When sorting submissions by first name in the Assignment Inbox, the result was not alphabetical as expected. This has been fixed.
Anonymous marking reveal reason field is not a required field when it should be
Integration version(s): Moodle Direct V2
Turnitin license(s): Feedback Studio, Originality Check
Currently, when revealing an individual student's name in a Moodle Direct anonymous marking assignment, the instructor does not have to enter a reason for unmasking the student's name. The reveal will still appear within the audit trail, just without a reason.
Instructors unable to launch PeerMark when multiple PeerMark assignments are created
Integration version(s): Moodle Direct V2
Turnitin license(s): Feedback Studio, Originality Check
We’ve identified a bug where instructors are unable to launch PeerMark reviews when multiple PeerMark assignments are created from the same base assignment. We’re looking to address the issue in an updated version of the product, however, we’re unable to provide an ETA for the release.
Issue with loading the paper lookup tool
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
We have resolved an issue where the paper lookup tool was not loading for some instructors. This was possibly due to the number of courses the instructor is enrolled in.
LTI 1.3 assignment creation issue
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
An issue was discovered that impacted the creation of new assignments via LTI 1.3 for accounts on Turnitin UK using the latest version of Chrome. This issue has now be resolved and it should now be possible to create new assignments.
LTI Assignment Copy tool settings were not copying across for all assignments
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When an assignment was copied using the new Assignment Copy tool, the additional settings were previously not copying across if the original assignment was created in a different account. This could typically occur if the initial assignment was created using an integration different to the one in which it is being copied into, since each of these integrations have different account IDs. We have fixed this issue.
Failed submission for a Moodle Quiz when the EULA has not been accepted
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
When using Moodle quizzes, it is possible to add a similarity check to any essay style questions that are answered by students. Turnitin was previously unable to show the EULA acceptance screen as a part of this workflow if it is the student's first interaction with Turnitin. As we couldn't verify that they have accepted the EULA, the submission would fail.
Rubric manager sized incorrectly on Moodle 3.11
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
Launching the rubric manager in the plagiarism plugin via the Launch Rubric Manager button in the Assignment Settings was previously opening in a modal that was too small to display the whole rubric when using Moodle 3.11.
Inbox does not display correct similarity score when Translated Matching is enabled
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
There was an issue with the similarity score value in the Moodle Plagiarism Plugin inbox. The inbox did not update with the highest Translated Matching score and instead displayed the first score, even when it was the lower of the two.
The assignment inbox does not load when the grade is set to display as a percentage for institutions using PHP 8+
Integration version(s): Moodle Direct V2
Turnitin license(s): Feedback Studio, Originality Check
We have resolved an issue that occurs when instructors have set the grade display to percentage instead of a number. When this issue occurred, the Assignment Inbox displayed a loading message which says "Loading data from Turnitin". This issue was impacting institutions using PHP 8+.
Requesting deletions for assignments without a repository selected displays no error message.
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
When an instructor requests permanent deletion of a submission within an assignment set to check against "no repository", they receive no error message. We are working on including an error message which explains that the paper cannot be permanently deleted because it does not exist in any repository, and instead the option "Remove From Inbox" should be selected.
Image-based PDFs are accepted when they should show an error message
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
PDFs that only contain images should be rejected at the point of submission as Turnitin only supports files with at least 20 words of text. They currently are accepted and will now show in the viewer once launched. We are investigating why the files are not rejected in the usual way.
Moodle language packs do not pass the language to Turnitin and launch in English
Integration version(s): LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
We look at parts of the language pack chosen for Moodle to determine which language to display Turnitin in. This is currently not passing correctly, resulting in Turnitin displaying in the default, English.
"Save settings for future use" option in LTI assignments is not working as expected
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
If an institution’s administrator has selected 'Set account assignment default to "allow any file type"' within the account settings, the "Save settings for future use" option does not work as expected when creating a Turnitin LTI Assignment.Workaround:While our team investigates this bug, we suggest administrators edit the account settings via turnitin.com/turnitinuk.com and deselect the 'Set account assignment default to "allow any file type"' option found under the "Default assignment setting for allowed file types" section. View the admin guide to learn more.
Assignment Inbox displays "Error fetching memberships URL" error message
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
There was an issue affecting the roster sync of students between Blackboard courses and the LTI assignment inbox. The issue affected both assignments with start dates in the future, as well as assignments in courses that were not yet available. This has been resolved as of Blackboard version: 3900.54.0, 3900.52.0.
Institutions can reference the Blackboard Knowledge Base article: 000076845 for further information.
Some users are unable to edit the due date for an Ultra Course View assignment in the Blackboard settings
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
There was an issue where instructors were unable to edit the due date for a Turnitin assignment in the Blackboard assignment settings when release conditions were active in Ultra Course View. This has been resolved.
Assignment Inbox displays small amount of students per page on some LMSes
Integration version(s): LTI 1.3, LTI 1.1
Turnitin license(s): Feedback Studio, Originality Check
We have resolved an issue where, in some cases, the LMS frame size only allowed around five students per page to display in the Assignment Inbox.The Assignment Inbox now displays up to 100 rows before adding the ability to flip through by page.
Assignment Inbox can be slow for some users
Integration version(s): LTI 1.3, LTI 1.1
Turnitin license(s): Feedback Studio, Originality Check
We have resolved an issue that caused long load times in the LTI Assignment Inbox for courses containing a high volume of students.
Quotes within quotes are not excluded
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Turnitin will now exclude quotes within quotes. For example: "This text would be excluded 《so would this text too》 and then this text would also be excluded."
Editing an Original View assignment will unhide the Grade Center column when using LTI 1.3
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
When an original view assignment is edited by the instructor, the student Grade Center column that contains the Turnitin entry was unhidden if any Turnitin setting is altered or if the feedback release date is changed.
Update 2022-08-17: Blackboard have informed us that this issue has been resolved as of August 11th 2022. With this fix, the student Grade Center column operates as it did before Summer 2022. Instructors will need to manually unhide the Grade Center column on or after the feedback release date.
QuickMark Manager not loading large amounts of QM sets for some global users
Integration version(s):
Turnitin license(s): Feedback Studio, Originality Check
Some users with a large amount of QuickMark sets experienced difficulty loading their sets in the new QuickMark Manager. This issue has been resolved. The new QM Manager has been restored for all global accounts.
Unable to comment on first QuickMark within the Turnitin Viewer
Integration version(s):
Turnitin license(s): Feedback Studio, Originality Check
While grading a paper within the Turnitin Viewer, some accounts experienced issues viewing and commenting on their initial QuickMark. All accounts should now have full QuickMark functionality restored.
Reports may not be accessible when testing with a sandbox account
Integration version(s): D2L V2
Turnitin license(s): Feedback Studio, Originality Check
When testing with a Sandbox account to integrate Turnitin with D2L V2, users may have encountered a timeout error when trying to open the Similarity Report. This problem has been resolved and access to the Similarity Report has been restored.
Grades not syncing with the Grade Center in Blackboard Original Courses
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Ultra Course update Automatic grade pass back now works with all Ultra courses, regardless of the number of assignments included. Grades will now also automatically pass back to the Blackboard Learn Gradebook once the feedback release date passes, without the need for instructors to initiate this by interacting with the assignment. Issues with Original courses have been resolved.
Grades not syncing with the Grade Center in Blackboard Original Courses
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Original Course update Following Blackboard’s recent maintenance release for 3900.34.0, we can now confirm that grades for Original courses are now passing back to the Blackboard Grade Center again. This also resolves the ten assignment limitation issue that was an outcome of last week’s Turnitin release.
Grades will now pass immediately back to the Grade Center and instructors will need to hide the associated grade column on assignment creation, in order to prevent grades automatically being presented to students prior to the feedback release date. We are continuing to work with Blackboard to explore further solutions to better handle the hiding of the grade column.
Ultra Course update: Some issues still persist with Ultra Courses.
Grades immediately pass to the gradebook on being applied in Ultra courses
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
With Blackboard’s recent release of ‘Automatic grades release for 3rd party tools using LTI Advantage’, grades will currently be passed immediately back to the Grade Center when changed in Turnitin, when using an Ultra course. This issue has been fixed, preventing grades from being returned to students before the Feedback Release Date has passed.
Highlight options for comments don't show correctly
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
When adding a comment in Turnitin Feedback Studio, you are able to select a highlight color to make comment groupings standout at a glance. Some users had experienced these highlights not displaying as they would expect. Different browsers had presented the issue in different ways and some versions did not show it at all.
Moodle grades are overwritten when Turnitin's grade is empty
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
When you had completed grading in Moodle and someone opened the Turnitin viewer for the submission, if no grade had been set in Turnitin, the Moodle grade would be lost. Now, the grade within Moodle will be retained and an ungraded Turnitin viewer can be opened without it causing any problems.
If a grade is removed from Turnitin it will no longer remove it from Moodle as the viewer will then be ‘empty’ and we assume that the Moodle grade is intended. This fix was released in version 2021091501 of the Moodle Plagiarism plugin.
Student preview mode is now compatible with Blackboard LTI 1.3
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
Student preview mode is now available within Blackboard LTI 1.3 when using version v3800.6.0 or above.
Maximum file size description has been corrected
Integration version(s): Moodle Direct V2
Turnitin license(s): Feedback Studio, Originality Check
Turnitin currently accepts files up to the size of 100 MB. The tooltip description shown within the assignment creation page now accurately states the maximum file size as opposed to the older 40 MB.
Shared rubrics are now being listed in the rubric manager
Integration version(s): Moodle Plagiarism Plugin
Turnitin license(s): Feedback Studio, Originality Check
Rubrics can be shared to instructors throughout an institution's account, however, we became aware of an issue where rubrics that had been shared were not visible when accessing the rubric manager during the assignment set up. We have resolved the issue so that shared rubrics will now appear within the rubric manager during assignment set up.
Fixed date: July 8, 2020
Instructors can now view all papers after students complete multiple file uploads
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
It was reported that when a student uploaded multiple files to their assignment, they were given individual similarity scores for each file. If an instructor attempted to launch any of these files in SpeedGrader, only one of the Turnitin similarity reports will be displayed regardless of which one had been selected. Canvas have now released a fix so that instructors are able to view each submission.
Fixed date: April 23, 2020
Similarity score now updates after the due date within SpeedGrader
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
We have fixed an issue where some submissions within SpeedGrader were not updating after the due date passed, meaning that a different similarity score could appear when opening Feedback Studio. Now, when the due date passes and a final score is generated, this is also displayed within SpeedGrader.
Fixed date: March 31, 2020
Rubric manager issues have been resolved
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Some users had experienced varying problems with our rubric manager such as not being able to select a rubric, create a new one, and formatting issues. The bug that caused this issue has been fixed and users should be able to use rubrics again as a part of their assignment.
Fixed date: February 13, 2020
We are now fully compliant for the release of Chrome 80
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
With the release of Chrome 80 fast approaching, we have ensured that users will be able to use our products in Chrome without further disruption. We have made the required changes to our cookies for all of our LMS integrations and Single Sign-On integration Shibboleth to ensure that users will no longer encounter warnings about 3rd party cookies if they are enabled.
In the Blackboard grade book, the grade will be visible next to the student’s name when using anonymous marking.
Integration version(s): Blackboard LTI 1.3
Turnitin license(s): Feedback Studio, Originality Check
The root cause of this issue was identified and fixed.
Duplicated assignments do not maintain anonymity within Canvas
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
There was an issue where assignments would not maintain anonymity in Turnitin when using the Canvas Plagiarism Framework. As a workaround, instructors needed to access and save the assignment settings for each duplicated assignment, prior to any students submitting. We have now released a fix that will maintain the anonymity status of the assignment when duplicated.
Fixed date: Sept 18, 2019
Quick edit option removes Canvas Plagiarism Framework integration
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
Previously, if an instructor were to use the quick edit option within Canvas to update an assignment, it would remove the CPF integration from the assignment. This has now been resolved so the quick edit option can be used without consequence.
Instructor must launch into the Blackboard assignment prior to the student
Integration version(s): Blackboard LTI 1.1
Turnitin license(s): Feedback Studio, Originality Check
When using an assignment with deeplinking it was required for the instructor to first open the assignment before a student would be able to access it. Now, no extra action is required on behalf of the instructor before the assignment will become active.
Fixed date: May 28, 2019
Text uploads are currently limited to 10,000 characters
Integration version(s): All
Turnitin license(s): Feedback Studio, Originality Check
Text only submissions, or "copy and paste", had a character limit of 10,000 which in turn was causing some uploads of this kind to fail. Added up, 10,000 characters works out to be around 1500 words. This is far lower than a lot of our other upload methods and not how we intend this functionality to work!This limit has now been increased to ensure that the limits of these text only uploads correlate with the other upload methods available.
Fixed date: April 4, 2019
You can't use resubmissions with SpeedGrader Group Assignments
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
While it was possible to resubmit to Turnitin when using SpeedGrader for single submissions, it was not possible to use it for group submissions due to the underlying logic of how we process those submissions. However, we have reworked how group submissions are handled once they reach Turnitin and applied a change that now makes it possible to resubmit to a group submission.
Fixed date: March 21, 2019
Updating a similarity score does not pass it back to Canvas
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
On the assignment due date, submissions are rerun through Turnitin to check for collusion or updated matches. If there is a change in score, this is currently only reflected within Turnitin and not passed to Canvas.We have found a way to address this from the Turnitin side that allows us to pass Canvas an updated score on the assignment due date. This change requires some additional work to ensure that Canvas is receiving and picking up the new scores to display for each submission.
Fixed date: March 12, 2019
Due dates do not update correctly
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Feedback Studio, Originality Check
Late last year, some updates were made to the Canvas Plagiarism Framework integration to allow for assignments to be copied regardless of what dates were passed to Turnitin, as well as allow support for anonymous grading in Canvas. If Turnitin received an assignment start date too far in the past or too far in the future, we would ignore this date and create default dates in the future to allow for the assignment to still be created in Turnitin.
Although we have fixed these particular issues, we no longer apply the due date correctly within Turnitin, and all dates now default to a point in the future. Unfortunately, this affects when collusion checking occurs. We are currently investigating a fix to allow the due date to update correctly if the user in Canvas provides a suitable date, and we plan to release a fix alongside the fix for updating the Similarity Score in Canvas.
Fixed date: March 12, 2019
Open Similarity Reports through Speedgrader
Integration version(s): Canvas Plagiarism Framework
Turnitin license(s): Similarity, SimCheck
If Turntin was launched from within Speedgrader, an error message would be displayed saying that something had gone wrong and to try again. The issue that was causing this has been fixed, and launches will take you to the Turnitin viewer as expected.
Students are now informed if they have already accepted the EULA
Integration version(s): Moodle Integrity Plugin
Turnitin license(s): Similarity, SimCheck
We notify our users if there is a change within the Turnitin EULA. If a user had already accepted the newer version of the EULA and navigated back to the notification to accept it for a second time, they were be shown a blank screen, causing confusion. We now inform users that they have already accepted the latest version of the EULA if they attempt to do so for a second time.
.hwp file uploads are now supported
Integration version(s): LTI 1.1, LTI 1.3
Turnitin license(s): Similarity, SimCheck
.hwp file types are now supported for uploading and Similarity Report generation.